When you use Monarch Services, we value the trust you place in us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully. And remember, you can find controls to manage your information and protect your privacy and security at My Account.
We insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Collection of Personal and Other Information:
When you use our Website:
- We collect and store your personal information which is provided by you.
- Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience.
- This allows us to provide services and features that are most likely to meet your needs and to customise our Website to make your experience safer and easier.
In general, you can browse our Website without disclosing any personal information. Once you provide your personal information, you are no longer anonymous to us. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information and your IP Address.
If you transact with us, we collect some additional information, such as a billing address, a credit/debit card number and expiration date of the credit/debit card and/or other payment instrument details and tracking information from cheques or money orders.
We collect and retain the information that you post in the form of messages on our message boards, or feedbacks that you leave, in order to provide customer support, resolve disputes and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about you activities or postings on the Website, we may collect and store such information in to a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card/ debit card/ other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, but certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
How we use Cookies
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
We use data collection devices such as “cookies” on certain pages of our Website to help analyse our web page flow and promote trust and safety. We also use cookies to allow you to enter your password less frequently during a session Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.
Use of Demographic / Profile Data / Your Information
We use personal information to provide the service you request. Such information is used to help promote a safe service; collect money; measure consumer interest in our services; inform you about upcoming offers; customise your experience; detect and protect us against error, fraud and other criminal activities; enforce our terms and conditions and as otherwise described to you at the time of collection.
In order to continually improve our service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server and to administer our Website.
Sharing of personal information
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party right owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms & Conditions or Privacy Policy; respond to claims that an advertisement, posting or other content violated the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.
We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur; that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Security Precautions
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Your Consent
By using our Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Note:
Our Privacy Policy is subject to change at any time without prior notice. Kindly review this Privacy Policy periodically to ensure you are aware of any changes.
By mere use of our Website, you expressly consent to our use and disclosure of your personal information in accordance with the Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Pratik Jain
Monarch Bath Pvt Ltd
481, Maulana Azad Road
Ladi Bazar, Mumbai- 400 004
Phone: 9820337881
Email: grievanceofficer@monarchservice.in
Time: Mon – Sat (09:00-20:00)
Questions?
Please contact us if you have any questions regarding this statement.
