We insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Collection of Personal and Other Information:
When you use our Website:
- We collect and store your personal information which is provided by you.
- Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience.
- This allows us to provide services and features that are most likely to meet your needs and to customise our Website to make your experience safer and easier.
In general, you can browse our Website without disclosing any personal information. Once you provide your personal information, you are no longer anonymous to us. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information and your IP Address.
If you transact with us, we collect some additional information, such as a billing address, a credit/debit card number and expiration date of the credit/debit card and/or other payment instrument details and tracking information from cheques or money orders.
We collect and retain the information that you post in the form of messages on our message boards, or feedbacks that you leave, in order to provide customer support, resolve disputes and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about you activities or postings on the Website, we may collect and store such information in to a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card/ debit card/ other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, but certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
Use of Demographic / Profile Data / Your Information
We use personal information to provide the service you request. Such information is used to help promote a safe service; collect money; measure consumer interest in our services; inform you about upcoming offers; customise your experience; detect and protect us against error, fraud and other criminal activities; enforce our terms and conditions and as otherwise described to you at the time of collection.
In order to continually improve our service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server and to administer our Website.
Sharing of personal information
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Pratik Jain
Monarch Bath Pvt Ltd
481, Maulana Azad Road
Ladi Bazar, Mumbai- 400 004
Time: Mon – Sat (09:00-20:00)
Please contact us if you have any questions regarding this statement.